At Raw Legacy, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, here’s how you can return it:
- Eligibility for Returns:
- Products must be returned within 2 days of receipt.
- The item must be unused, unworn, unwashed, and in its original condition with all tags intact.
- Steps to Initiate a Return:
- Contact our Customer Support Team at support@rawlegacy.co within 2 days of receiving your order.
- Provide your order number and a brief reason for the return.
- Return Shipping:
- The customer is responsible for return shipping costs unless the item was defective or incorrect.
- Ensure the product is securely packaged to avoid damage during transit.
- Refund/Exchange:
- Once the return is approved and inspected, you’ll receive a confirmation email.
- Refunds (if applicable) will be processed within 7 business days of receiving the returned product.
- Exchanges are subject to product availability.
- Non-Returnable Items:
- Customized, final-sale, or discounted items are not eligible for returns.
If you have any questions, please don’t hesitate to reach out to us.